Road Hazard & Service Warranties, Bloomington & Normal, IL

Here at Don Owen Tire, we aim to take care of our customers beyond your visit to our shop. Our customers are important to us and we strive for excellence in customer service every day. We want to ensure you feel safe on the road after you drive away and confident in the services we provided. This is why we offer a comprehensive Best One Warranty Program. If you need tires or any other auto service stop by Don Owen Tire today or schedule your appointment today!

Road Hazard Warranty May Be Purchased Alongside Your New Tires and Offers the Following Benefits:

Tire Warranty in Bloomington, IL

Nationwide Limited Repair Warranty - 12 Months or 12,000 Miles

"TRAVEL WITH OUR PERSONAL SERVICE WARRANTY PLEDGE THAT GIVES YOU COAST-TO-COAST COVERAGE!"

As part of the Best One Group of independent dealers, we are committed to your satisfaction. If for some reason a repair we made fails, you can get assistance coast to coast by simply dialing 877-NEED TIRES.

This limited warranty is extended only to you, the original purchaser, and not to anyone who may purchase your vehicle from you during the term of the warranty. This limited warranty is offered by Don Owen Tire. This warranty may be honored by other Facilities participating in this program, or other authorized non-participating facilities anywhere in the United States.

HOW TO CONTACT THE WARRANTY ADMINISTRATOR:
Warranty Program Administrator
P.O. Box 33535
Denver, CO. 80233
888-457-0115

WHAT IS COVERED BY THE LIMITED WARRANTY

This warranty covers the following types of repairs and services, subject to the exclusions listed within:

  • Air Conditioning, heating and climate control systems
  • Brake system
  • Engine cooling system
  • Electrical system, including the starting and charging systems
  • Engine performance, drivability services, and repair
  • Exhaust system
  • Fuel system
  • Ignition system
  • Electronic engine management system and onboard computer systems, (engine, body, brake and suspension computers)
  • Cruise control system
  • Steering/suspension system, wheel bearings, CV joints/U-joints, Half-shafts and driveshafts
  • Other minor repairs

The Independent Repair Facility warrants that the above repairs and services performed at their location will be free from defects in materials and workmanship for 12 months or 12,000 miles of use, whichever comes first, measured from the date of the first repair and the odometer reading shown on the original repair invoice. This warranty is conditioned on the vehicle being subjected only to normal, non-commercial use, and receiving reasonable and necessary maintenance during the warranty period. Warranty repair costs shall in no case exceed the costs of the original repair or service. If there is a defect in either materials or workmanship within the warranty period, the Independent Repair Facility has the option to perform remedial service work at no charge to you, replace the defective warranted part(s) without charge to you, or refund the entire charge for the warranted repairs, minus any previous refunds.

A buyer of covered products or services has the right to have warranty service performed during the warranty period. The warranty period will be extended for the number of whole days that the vehicle has been out of the buyer’s hands for warranty repairs. If a defect exists within the warranty period, the warranty will not expire until the defect has been fixed. The warranty period will also be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect, and the buyer notifies the warranty administrator of the failure of the repairs within 60 days after they were completed. If, after a reasonable number of attempts, the defect has not been fixed, the buyer may return his vehicle for a replacement of parts, if applicable, or a refund, in either case, subject to deduction of a reasonable charge for usage. This time extension does not affect the protections or remedies the buyer has under any law.

WHAT IS NOT COVERED BY THIS LIMITED WARRANTY

You must pay for any non-warranty service you order to be performed at the same time as any warranty service. This warranty will not apply to your repaired vehicle if it has been damaged by abnormal use, misuse, neglect, accident, alteration or "tampering with" (by other than the Facility or Facility employees). The Facilities employees and/or agents do not have authority to modify the terms of this warranty, nor to make any promises in addition to those contained in this warranty. THIS WARRANTY DOES NOT IN ANY WAY INCLUDE INCIDENTAL OR CONSEQUENTIAL DAMAGES (additional expenses which you may incur as the result of faulty repair or service). Some states do not allow the exclusion or limitation of incidental or consequential damage, so the above limitation or exclusion may not apply to you. This warranty gives you specific rights, and you may also have other rights, which vary from state to state.

REPAIRS AND SERVICES EXCLUDED FROM THE LIMITED WARRANTY

This warranty does not cover repair(s) or service(s) except as listed in the section, "What is Covered by this Warranty," even though the Facility may offer other services. Repairs and services excluded from the Limited Repair Warranty include:

ENGINE:
Any internal repairs, replacement of internal components, or replacement of the engine assembly.

TRANSMISSION, TRANSAXLES:
Automatic – any internal repair or component replacement requiring the removal of the automatic transmission or transaxle from the vehicle or disassembly of same. Manual – any internal repair or component replacement requiring the removal of the transmission or transaxle from the vehicle or disassembly of same.

CLUTCHES:
Clutch component(s), assembly repair or replacement.

DRIVE AXLE/DIFFERENTIAL ASSEMBLY:
Any repair or component replacement requiring the removal of internally lubricated components or replacement of the drive/axle differential assembly. 1. Ring gear, pinion gear, and other related gears. 2. Associated bearing from above.

AUTO BODY, PAINT, MOLDING REPAIR:
Any repair or materials related to auto body repair work. Glass replacement or repairs.

COMMERCIAL VEHICLES

TIRES

HOW TO OBTAIN WARRANTY SERVICE
You must keep a copy of the original repair invoice and present it when seeking service under this warranty. If warranty work is performed, you must temporarily surrender possession of the original repair invoice or a legible copy of the same. If you are less than 25 miles away from the original repair Facility, you must return your vehicle to that Facility for any warranty repairs. If you are more than 25 miles from the original Facility, then you must call the Warranty Administrator prior to any warranty repair work being performed, at 888-457-0115, from 6:00 a.m. to 6:00 p.m. Monday through Friday (Mountain Time), Saturday from 7:00 a.m. to 4:00 p.m., excluding holidays. The Administrator will direct you to the nearest participating Facility. If there are no participating locations in your area, you may take your vehicle to a non-participating Repair Facility in your area. If the non-participating Repair Facility will not accept payment from the Warranty Administrator, you must pay for the warranty service and submit your original repair invoice (or legible copy) and subsequent warranty repair invoice (or legible copy) to the Administrator for review, within 90 days of the date of repair. If your vehicle is inoperable, and you are further than 25 miles from the original facility, you may be eligible for certain towing benefits, to a maximum of $60.00. You may also be eligible for Rental Car benefits if your vehicle cannot be repaired the same day due to circumstances beyond your control. The maximum benefit would be for 2 days at a maximum of $40.00 per day, as determined by the Warranty Administrator.

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Phone: (309) 828-8473
Fax:
Address: 620 W. Olive Street
Bloomington, IL 61701
Phone: (309) 662-7987
Fax:
Address: 1502 E. Empire Street
Bloomington, IL 61701
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With two convenient locations in Bloomington, IL and serving Normal, IL and surrounding areas, Don Owen Tire carries brand name tires from Bridgestone, Firestone and more, coupled with outstanding auto repair and tire services. Don Owen Tire's auto repair department specializes in oil changes, brake repair, wheel alignments and more. Schedule your next auto repair or tire appointment with Don Owen Tire or Owen Tire & Auto in Bloomington, IL, your home for quality tires and certified, budget-conscious auto repair.